Statistics

Figure 1. Client contacts 2020 (written and telephone enquiries, 900 in total)

In 2020 the Ombudsman for Equality received a total of 900 enquiries. Of these, 577 (64 %) were submitted in writing and 323 (36 %) were telephone enquiries.  

The decrease in the number of calls was probably affected by the adoption of call-back service from March 2020 to August 2020.  Normal helpline operations were resumed in September.  

Figure 2. Concluded cases handled in writing 2020 (538 in total)

In 2020 the Ombudsman for Equality concluded 538 written cases in total:

  • discrimination: 223 cases
  • supervision and promoting of gender equality plans: 27 cases
  • quotas: 7 cases
  • statements issued to other authorities: 68 cases
  • requests for information and enquiries concerning Equality Act: 55 cases
  • administration, communications and other matters: 29 cases
  • not within the Ombudsman's authority: 129 cases

Figure 3. Enquiries related to discrimination 2016-2020

Table 1. Client contacts related to discrimination 2016-2020

 

Year Telephone enquiries Enquiries in writing Enquiries in total
2016 139 112 251
2017 223 138 361
2018 279 274 550
2019 217 188 405
2020 165 252 418

 

Figure 3. Enquiries related to discrimination 2016-2020

Table 2. Client contacts concerning discrimination 2016-2020 according to case group

 

Case group 2016 2017 2018 2019 2020
Discrimination based on pregnancy and family leaves 63 87 143 132 142
General prohibition of discrimination 47 57 102 57 80
Discrimination in access to and pricing of goods and services 33 58 73 36 50
Discrimination in recruitments 34 54 68 43 62
Pay discrimination 24 42 58 54 29
Discrimination in work supervision, working conditions etc. 14 15 46 34 16
Termination of employment  21 30 21 26 7
Harassment in the workplaces  10 11 13 4 10
Discriminatory advertising 9 16 15 5 7
Discrimination at educational institutions 7 18 16 12 14
Discrimination in labour market organisations 0 0 3 1 1